Event Technology B2B Online Shop with Shopware Enterprise

About Adam Hall GmbH

Adam Hall Group is one of the top 3 manufacturers of event technology worldwide. It de-velops, among other things, flightcases, speakers, lighting, stage and studio equipment. As an international sales company and service provider, it also distributes more than 30 re-nowned brands to its business partners. With its 220 employees, it distributes over 8,000 immediately available items in over 200 countries and generates an annual turnover of over 80 million euros.

Key Facts

Target Group:
(Musicians, distributors and retailers)

200 countries and six languages
=270 Shops

Duration:
23 months

Licence:
Shopware Enterprise

Customer-based real-time price calculation
with best pricing

Stock levels in real time

Split Shopping Cart/Custom Checkout

Highly individual tracking for some third-party systems

Multi-step registration
(Shop → ERP → Shop finalisation)

Self-developed product recommendation engine for shop and newsletter

Double monetary system
(calculation & optional display currency)

Technical Facts

Pim: Akeneo

ERP: Microsoft Navision

Microservice architecture
based on Symfony

E-mail (transaction + newsletter): InxMail + dasistweb newsletter powerup

Hosting: Syseleven HS Cluster with Microservice architecture

Search: Shopware Enterprise Search + dasistweb Powerup for search

100% dockerised (dev to prod)

Common data and template base for seven Shopware instances

Comprehensive health monitoring and alert system

Fully automated deployment pipeline from build to unit and automated front-end tests to blue-green deployment

Challenges

For Adam Hall, online sales form an integral part of the company turnover. A powerful and sophisticated web presence is therefore indispensable. The three main tasks are:

1) A corporate website and the provision of article information for the end customer in 6 lan-guages
2) A B2B online shop for all dealers worldwide to be able to order goods, as well as
3) integration of all offered services, such as financial services, repair service, technical plan-ning support, custom production, POS sales aids and training.

As a Shopware agency, dasistweb GmbH were contracted to replace an existing in-house development with a Shopware shop in order to be able to deal with the rapid development in e-commerce over the long term. We should develop far-reaching individual requirements on the basis of the shop system from Shopware and still remain capable of Shopware sys-tem updates.

Our Services

Consultation

CMS Optimisation

Technical Concept

Project Management

UI/UX

Technical Implementation

Interface Development

Quality Management

Project Progress and Implementation Highlights

The project started for us at the end of 2015 with a 6-month requirement analysis. Within 17 months we developed all of the initial requirements and were able to go live with the new online web presence in November 2016. Due to the complexity, prior to this, a three-month test phase in conjunction with Adam Hall was implemented. Since the go-live, we are now continually developing the online presence.


The implementation included some of our own developments. We would like to introduce a few of them in the following. For example, to some extent, each of the 200 countries has its own article availabilities, prices and sales structure to which the shop must adhere. In addi-tion, each country has its own language combinations with up to 6 languages per country. Here a comprehensive plan was necessary, based not only on subshops but also on an ex-tensive administration and API concept, in order to be able to efficiently administer and maintain the shop. This starts with content and goes beyond articles to customers and orders.


Articles can be listed individually, as sets or as B-stock goods. Depending on the customer, individual items may be hidden or not purchasable. Every customer can also be offered dif-ferent price breaks for each article. Each customer should also always get the best price if, for example, there is an offer available. The prices are already calculated and displayed cor-rectly in the article listing. Regardless of supply country, the availability of an individually selected quantity is displayed in real time. And finally, despite the high dependency on the ERP system, the shop will continue to function in the event of an ERP failure. Our solution to this was a consistent micro-service architecture, as the MS Navision ERP system would have been much too slow to be able to cope with the traffic in real time. Our micro-services be-came a central point of contact for all price calculations outside of the ERP system in order to be able to calculate prices within milliseconds.

The shop has a very high degree of automation in order to simplify the shopping process. This means that every order has already been through a shopping cart splitting process and divided into immediately available items or later available items. For example, if the client is looking for a specific article in a larger delivery, he can see accurately online that this package is on pallet 3 in parcel 5.

Other requirements are that current price lists in a customer-specific format are available via download or automatic file transfer service. The article API must be readable by a per-son to be technically validated. In the event of import problems, caused by for example, er-rors in the data, all errors for an article must be clearly visible and, if possible, all subse-quent errors must be displayed. In other APIs, generally only the first error that occurs is received, so the final result must be debugging. Another feature is that customers can regis-ter via a highly automated process. In this case, the interested party is asked a series of rel-evant questions via an elegant wizard. If the customer is accepted, he can complete his reg-istration via a link to add a password and further details and his individual conditions are immediately available.


We have designed our own recommendation engine to meet the special B2B needs. We generate a personalised newsletter for each customer, which is sent via InxMail. And we have developed our own short link generation, which facilitates the use of links across all languages and the correct configuration of customers based on login, country and browser language.

And, of course, we have placed great emphasis on the shop’s usability. So, for example, the various product presentation requirements of end-users, resellers and event equipment hire companies are all met. In addition, any new features are explained to the user via a guided tour. Even maintenance work is displayed in a user-specific way, so that each customer is well-prepared.

This is what the customer says!

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Adam Hall GmbH - Anja Knopf, Product Owner, Web

“In addition to a high-quality brand & product presentation, we want to offer our customers an intuitive and fast shopping experience in our online shop. dasistweb has achieved this objective, not only with first-class know-how, project management and innovative ideas, but also because the team is always flexible, customer-oriented and reliable. It is a pleasure to work with this team!"

Our Achievements

27% increase in online sales

Fail-safe, high-performance and secure e-commerce platform, even under heavy traffic conditions

Increase in usability and acceptance by the customer

Greatly improved speed

An enormous gain in information in real-time for internal and field sales staff (sales)

High degree of automation

Fully documented server and project landscape

New features and enhancements online weekly. Massively reduced time-to-market.

With a dedicated team, we are currently expanding the functionalities of the website in regular sprints, which can be deployed on a weekly basis. We are also developing new brand pages and other marketing actions in close consultation with Adam Hall Marketing.